Delivery & Returns

Delivery & Returns

Delivery Details

Orders are typically dispatched within one working day of purchase, either through An Post regular postal service or by courier depending on the choice made during purchase.

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Courier Delivery - within Ireland

Please note that courier delivery is only available within Ireland (including Northern Ireland). For customers who make a purchase on a working day prior to 10.00am and opt for courier delivery, you can expect delivery within 2-3 working days. For purchases made after 10.00am or at weekends, courier delivery will take two working days. Delivery rates are as follows:

  • Courier delivery throughout Ireland (North & South) is €5.50
  • Delivery is FREE for orders over €100

Please Note: We will always endeavour to meet these timings, however as the courier service is a third party, not directly controlled by us there may be delays outside of our control. For courier orders, please ensure that you will be at the delivery address to sign for it. It is always a good idea to give a work address if you will not be at home during the day. Please also give us a mobile number so that if you are not there, we can contact you.

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Collection In Store

At The Stilettor Store you can also collect your products in-store. You can complete your order online and once you select the collection in-store option we will have your products ready and waiting when you call in.

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Delivery Outside Ireland

For UK, Europe and Rest of World deliveries we use regular postal delivery with An Post. The Stiletto Store is not liable for any import duty for international orders.

  1. The United Kingdom
    Delivery costs €8.50
  2. Mainland Europe (Eg: Spain, France, Germany, Belgium etc)
    Delivery costs €15
  3. The USA
    Delivery Costs €18
  4. The Rest of Europe (EG: Romania, Greece, eastern European Countries etc)
    Delivery costs €23
  5. The Rest of the World
    Deliverycosts €25


If you are unsure of  delivery and handling charges outside of Ireland please contact Lynn at lynn@thestilettostore.ie and we will get back to you with a cost.

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Returns Policy
 

We intend to supply only the highest quality products and believe you will be delighted with your product from www.thestilettostore.ie. However, if you are unhappy with the product in anyway it can be returned to us following the steps outlined below.

We aim to keep the process as simple as possible. When you purchase online, you have a statutory right to return a product (other than perishable produce or a special order) up to 7 days after your order has been delivered. We can change or cancel your order up until it has been dispatched.

If you return the product in its original unused condition (with the tags not removed, unmarked and unworn except for fitting purposes) including packaging and fit for resale within seven working days of the order being received, we will refund you the cost of the product or replace it (if available) as soon as possible following our agreement to do so (excluding cost of postage and transport). You will be responsible for paying for the return carriage of the goods to us.  If you are exchanging a product for another size or style we will send these subsequent items to you free of charge. 

All items you wish to return have to be received by us within 14 days of delivery (i.e. the day after the vouched date of dispatch to you). Please include all relevant packing slips and documentation when returning the product.

You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods.

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Returns Address

The Stiletto Store, 21 Main Street, Leixlip, Co. Kildare, Ireland.

Tel. 044 937 9412
Email - info@thestilettostore.ie